IMPORTANT: The Embassy returns to an appointment system for consular services beginning 24 August 2020. Walk-in applicants will not be entertained from this date. Please click on the full advisory here for more information.
If your name and receipt number is on the list of Passports for Release (SEE ATTACHED DOCUMENTS BELOW), please bring your old passport and original official receipt when you pick up your new passport at the Embassy. If you arranged to have your new passport to be mailed to you, please mail your old passport and original official receipt to the Embassy first for cancellation before we send your new passport. Your receipt and cancelled old passport will be returned to you along with your new passport.
Kindly note that those who renewed their passports together may not necessarily have their new passports available on the same date.
The passports of the following will be mailed to them automatically when available:
- New (i.e. first-time) applicants
- Applicants for replacement of lost passport
- Applicants who had their old passports cancelled during their renewal application
- Applicants who filed for passport renewal along with their dual citizenship application
For those who have changed their name on their new passport, please include a note in your envelope with your new name, so that your old passport can be matched immediately with your new passport.
If you have mailed your passport for cancellation and are expecting your new passport, please refrain from contacting the Embassy for follow-up until after two weeks of sending the old passport, to allow for the normal mailing time to and from our Embassy.
We have also posted the names of those whose passports and other documents have been mailed by the Embassy but were unclaimed and returned to us. If your name is on the list, please contact the Embassy.